Thank you for choosing BentoVerse. We are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through BentoVerse.store.

1. Free Worldwide Shipping

We proudly offer FREE Worldwide Shipping on every order.

There are:

• No minimum purchase requirements
• No hidden shipping fees
• No extra international shipping charges from our store

Our goal is to make premium lunchware accessible to customers around the world.

2. Order Processing

After your order is successfully placed, our fulfillment team begins preparing your items.

Typical processing time:

• 1–3 Business Days

During busy seasons, promotions, or holidays, processing may take slightly longer.

Orders are processed Monday through Friday, excluding public holidays.

3. Estimated Delivery Time

Once shipped, most orders arrive within:

7–10 Business Days

Actual delivery times may vary depending on:

• Destination country
• Customs processing
• Weather conditions
• Local postal services
• Carrier delays
• National holidays

Although we work closely with trusted logistics partners, delivery dates cannot be guaranteed.

4. Shipping Destinations

We currently ship to customers worldwide.

If shipping restrictions apply to your region, you will be notified during checkout.

5. Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing your tracking information (when available).

Tracking updates may take 24–72 hours to appear after shipment.

6. Shipping Carriers

Depending on your destination, we work with a variety of reliable international and local shipping providers to ensure efficient delivery.

The shipping carrier may vary based on:

• Destination
• Package size
• Delivery speed
• Local availability

7. Customs & Import Duties

International orders may be subject to customs inspections or local import taxes.

Any customs duties, VAT, import fees, or local government charges imposed by your country are the responsibility of the customer unless otherwise required by law.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is provided:

• Delivery delays may occur.
• Additional shipping fees may apply.
• Lost packages resulting from incorrect addresses may not qualify for replacement.

Please contact us immediately if you notice an error after placing your order.

9. Failed Delivery Attempts

If a delivery cannot be completed because:

• No recipient was available
• The address was incorrect
• The package was refused
• The carrier could not access the location

the carrier may return the package.

Additional shipping charges may apply if reshipment is requested.

10. Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery period, please contact us.

Our support team will investigate with the shipping carrier and work toward the most appropriate solution.

If a shipment is confirmed lost in transit, we will provide a replacement or refund whenever appropriate.

11. Damaged Packages

If your order arrives damaged:

Please contact us within 7 days of delivery.

Include:

• Order number
• Photos of the packaging
• Photos of the damaged product

Our team will review your request promptly and arrange a replacement or refund when applicable.

12. Multiple Packages

For orders containing multiple items, products may be shipped separately from different fulfillment centers to improve delivery efficiency.

You may receive multiple tracking numbers.

13. Shipping Delays

Occasionally, deliveries may experience delays caused by circumstances beyond our control, including:

• Severe weather
• Customs inspections
• Transportation disruptions
• Natural disasters
• Public holidays
• High shipping volumes

We appreciate your patience during these situations.

14. Contact Us

If you have any questions regarding shipping, please contact us.

BentoVerse

Website: BentoVerse.store

Email: support@BentoVerse.store

Phone: (855) 446-2886

Address:

201 Av. Viger O
Montréal, QC H2Z 1X7
Canada

Our customer support team is always happy to assist you with shipping questions and order updates.