Contact information

Welcome to BentoVerse. We value every customer and are committed to providing friendly, professional, and timely support. Whether you have a question before placing an order or need assistance after your purchase, our team is here to help.

Customer Support

Our customer service team is available to assist you with:

Product information
Order status updates
Shipping inquiries
Return and refund requests
Exchange requests
Payment questions
Product recommendations
Website assistance
General inquiries

We strive to respond to all customer emails within 24 business hours.

Business Information

Store Name

BentoVerse

Website

BentoVerse.store

Customer Support Email

support@BentoVerse.store

Phone Number

(855) 446-2886

Business Address

201 Av. Viger O
Montréal, QC H2Z 1X7
Canada

Business Hours

Monday – Friday

9:00 AM – 6:00 PM (Eastern Standard Time)

Saturday

Closed

Sunday

Closed

Support requests submitted outside business hours will be answered on the next business day.

Before Contacting Us

To help us resolve your request as quickly as possible, please include:

Your full name
Order number
Email used during purchase
Description of your inquiry
Photos (if reporting damaged or incorrect items)

Providing complete information helps us respond more efficiently.

Order Assistance

If you have recently placed an order, we can assist with:

Order confirmation
Processing status
Shipping updates
Tracking information
Address corrections (before shipment)
Delivery questions

Please note that address changes may not be possible once an order has entered fulfillment.

Product Questions

Need help choosing the right lunch box?

Our support team can provide guidance regarding:

Product dimensions
Materials
Capacity
Compartments
Care instructions
Everyday usage recommendations

We're happy to help you find the product that best fits your lifestyle.

Shipping Support

If your shipment is delayed or tracking information appears inactive, please don't worry.

Shipping updates may require 24–72 hours to appear after dispatch.

If your estimated delivery window has passed, please contact us so we can investigate with the shipping carrier.

Returns & Refunds

We proudly offer:

30-Day Free Returns
30-Day Refund Guarantee
Free return assistance
Fast customer support

If your product arrives damaged, defective, or incorrect, please contact us promptly with photos so we can assist you as quickly as possible.

For complete details, please refer to our Return & Refund Policy.

Privacy & Security

Your privacy is important to us.

When contacting BentoVerse, any information you provide will be used solely to:

Respond to your inquiry
Process your order
Verify your account when necessary
Improve customer service

We never sell or share your personal information with unauthorized third parties.

Wholesale & Business Inquiries

We welcome inquiries regarding:

Business partnerships
Bulk purchases
Corporate gifting
Wholesale opportunities
Collaboration proposals

Please email us with the subject line "Business Inquiry", and our team will respond as soon as possible.

Our Commitment

At BentoVerse, we believe excellent customer service is just as important as offering high-quality products.

Every inquiry is handled with professionalism, respect, and care because your shopping experience matters to us.

Whether you're purchasing your first lunch box or returning as a loyal customer, we're always here to help.

Contact Us

BentoVerse

Website: BentoVerse.store

Email: support@BentoVerse.store

Phone: (855) 446-2886

Address: