At BentoVerse, customer satisfaction is our highest priority. We want you to shop with complete confidence knowing that every purchase is backed by our hassle-free 30-Day Return & Refund Guarantee.

Please read this policy carefully before making a purchase.

1. Our Commitment

We strive to provide high-quality lunch boxes and food containers that meet your expectations. If your order does not arrive as expected or you are not completely satisfied with your purchase, we're here to help.

We proudly offer:

• Free Worldwide Shipping
• 30-Day Free Returns
• Easy Refund Process
• Responsive Customer Support

2. Return Eligibility

You may request a return within 30 days after receiving your order.

To qualify for a return, the item should preferably:

• Be unused or only lightly inspected
• Be in its original condition
• Include original packaging whenever possible
• Include all accessories included with the purchase

If the product has been used but arrives defective or damaged, we may still approve your return after reviewing your request.

3. Items That Arrive Damaged

If your order arrives:

• Damaged
• Broken
• Defective
• Incorrect
• Missing components

Please contact us within 7 days of delivery.

Include:

• Order Number
• Description of the issue
• Clear photos showing the problem

Our support team will review your request and provide a replacement or full refund whenever appropriate.

4. Wrong Item Received

If you receive an item different from what you ordered, please contact us immediately.

Once confirmed, we will:

• Send the correct product, or
• Issue a full refund.

There will never be any additional cost to you.

5. Order Cancellation

Orders may be cancelled before shipment.

If your order has not entered fulfillment, you will receive a 100% refund.

Once an order has shipped, it can no longer be cancelled but may still qualify under our Return Policy.

6. Free Return Shipping

We proudly provide free return service for eligible orders.

After your return request is approved, our support team will provide instructions for completing your return.

Please do not return products without contacting us first.

7. Refund Process

After your returned item is received and inspected, your refund will be processed.

Refunds are issued to the original payment method.

Typical processing times:

• Inspection: 2–5 business days
• Refund processing: 3–10 business days
• Bank processing varies depending on your payment provider.

8. Exchanges

If you would like another color, size, or model, please contact us.

Whenever inventory allows, we'll gladly arrange an exchange.

9. Non-Returnable Situations

Returns may be declined if:

• Damage resulted from misuse
• Product has been intentionally altered
• Return request exceeds 30 days after delivery
• Fraudulent claims are identified

Each case is reviewed individually.

10. Lost Packages

If your package appears lost during shipping, please contact us.

We'll work with the shipping carrier and provide an appropriate solution, including replacement or refund whenever applicable.

11. Late or Missing Refunds

If your refund has not appeared:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank.

If the issue remains unresolved, contact our support team.

12. Contact Us

BentoVerse

Website: BentoVerse.store

Email: support@BentoVerse.store

Phone: (855) 446-2886

Address:

201 Av. Viger O

Montréal, QC H2Z 1X7

Canada

Our customer support team is always happy to assist you with any return or refund inquiries.